You can create questions to be asked from the buyer on the checkout page. Questions can be related to a specific event, merchandise, or donation and be asked only from the buyers who buy that event or merchandise (event/merchandise questions) or can be general and be asked from all buyers (site questions). Event questions can be asked either per ticket (per attendee) or per invoice.
An example of event questions for a dinner event could be: 'What option do you prefer for dinner? Meat/Chicken/Fish/Vegetables'. This question should be asked "per ticket" as each attendee may have a different dinner preference.
Another event question example that should be asked "per invoice" could be: 'Who referred you to this event?' Or 'How did you hear about this event? (TV/Radio/Facebook/Other)'
An example of site questions could be: 'How did you hear about our site?' or 'What type of events do you prefer to attend?'.
Merchandise questions can be asked once per invoice, or they can be asked once per item, meaning that if the buyer purchases 5 of that item, they have to answer the questions for each item, 5 times.
Some sample questions could be 'Special Requests', 'Customizations', etc.
For donations, some sample questions could be "Donor's Address" (as some countries are required to collect the donor's address), Dedication, Allocation of donation to certain cause, etc.
Question labels can include helpful links, such as terms, waivers, privacy policies, or event rules, so buyers can review the information before agreeing.
Choose the question type that fits the answer you need:
- Full Name:Shows separate first and last name fields.
- Email and URL:Check the format of an email address or a website or profile link.
- Phone:Shows an international phone field with a country code and checks the number.
- Mailing Address:Collects country, address lines, city, state or province, and postal code in separate fields. State or province choices adjust to the selected country where available.
- Communication Consent:Lets buyers choose email, text messages, both, or neither. You can set a default or leave every choice unselected until the buyer decides.
- Consent:A required checkbox for agreeing to terms, waivers, or similar conditions.
For Text box questions, you can set minimum and maximum answer lengths, add a case-sensitive answer pattern (regex), and provide the message shown when an answer does not match. Leave the minimum at 0 or the pattern blank to skip that check. Optional questions may still be left unanswered.
When attendee questions include Full Name, Email, and Communication Consent, Ticketor can add those attendees to your user list after purchase and follow each attendee's email or text-message preference. You can manage this from Control Panel > Account & Settings > Site Settings > Options tab, using the Create attendee users from attendee questions option.
Questions and their answers get printed on the confirmation email and, optionally, on the tickets or donation receipt. They are also available and can be edited in the invoice and are reportable in the related report.
Asking unnecessary questions during purchase may cause the buyer to abandon the sale and may result in business loss. Only ask questions if they are really necessary and give value to the buyer.
Create questions
To create questions (for any event, merchandise, donation, or the site), use Control Panel -> Account & Settings -> Question manager. This page is like your question bank. You will create and manage all types of questions here and later associate them with events, merchandise, donations, or the site.
Enter the question, type of answer, and (optionally) a default value, then specify if an answer is required. Buyers must complete required questions before purchase. Consent is always required; choosing None counts as a response to Communication Consent.
Hint: To create a multiple-choice question (dropdown) and not default to the first option, make sure the first option is a blank line (no answer). If the answer is required, then the buyer must select a non-blank answer.
Hint: To ask buyers to agree to a term or waiver, use a Consent question. Buyers must tick its checkbox to complete the purchase.
Apply questions to event, merchandise, donation or site
After you create the questions, you can apply them to the whole site or specific events or items.
Site questions: To apply questions to the site, use the Control Panel -> Accounts & Settings -> Site Settings -> Options tab. In the questions section, type a few letters of the question, select it from the list and click on the Add question
Event questions: To apply questions to an event, Edit the event and go the Details tab. In the questions section, type a few letters of the question, select it from the list and click on the Add question
Per-ticket event questions by price level or variation: When adding questions that are asked for each ticket, you can optionally enter one or more price level / variation matching-code fragments separated by commas. If filled, that question is only asked for tickets whose price level or selected variation matching code contains one of those fragments, ignoring case. For example, VIP, Gold can match VIP, KidsVIP, SeniorVIP, Gold, or EarlyGold tickets.
Merchandise / donation questions: Edit the merchandise or donation. In the questions section, type a few letters of the question, select it from the list and click on the Add question
How to see the answers
The answer to the questions will be available in each individual invoice that can be accessed from Control Panel -> Events & Venues -> Sales & Invoices and will also be included in the confirmation email you receive.
You can also get a report of the answers in:
- Control Panel > Reports > Sales & Invoices (Site questions only)
- Control Panel > Reports > Admission list and Control Panel > Reports -> Detailed Admission list (Site, per event and per ticket questions)
- Control Panel > Reports > Sold Merchandise (Merchandise and donation questions)
