Ticketor - Payment Processor Integration

Payment Processor Integration

What is a Payment Processor or Merchant Account and why do I need one

A payment processor is the account or service that charges the buyer and deposits the sales money into your account. Personal and business bank accounts cannot process online card payments by themselves, so you need a supported payment processor, PayPal, or an offline/manual payment method before you can collect money online.

The greatest advantage of Ticketor is that you collect the sales money directly through your own payment processor or PayPal. You have access to your money directly as tickets sell, usually within a few business days depending on your bank and processor settings.

All online payment setup is now managed from Control Panel > Account & Settings > Payment Processor. The page shows each available processor as a button. Connected processors and processors that are available to add show first. Click a processor to review its setup panel, connect it, or enter the required credentials.

You can use PayPal by itself, one traditional card processor by itself, or PayPal together with one traditional card processor such as Stripe, Square, Authorize.net, Braintree, Fiserv, PayTabs, CenPos, or PayU. If PayPal and one other online processor are already connected, disconnect one before adding a different one.

If the page is in read-only mode, click Edit and confirm your current user's password before changing processor credentials. This protects sensitive payment settings from accidental or unauthorized changes.

If you don't have a payment processor yet, Stripe is usually the fastest option where available. From the Payment Processor page, click Stripe, then use the connect button. Stripe opens in a secure popup and returns you to Ticketor when the connection is completed.

If you already have a merchant account that can process online transactions, you can most probably use it with one of the supported gateways.

If your payment processor is not in the list of supported payment processors below, you may still be able to use it. Most payment processors are compatible with Authorize.net gateway. Contact your payment processor and ask them to set up an Authorize.net gateway for you. However, remember that it may be cheaper and faster to get a new Stripe account instead.You can get a payment processor compatible with Authorize.net and at low rate at: www.approvedmerchantsolutions.com

Ticketor is compatible with the following online payment processors and methods:

  • Stripe:

    Stripe is an easy-to-get payment processor that is available in many countries around the world (including US, Canada, UK, Europe, Australia, ...) and in different currencies. They offer immediate, online approval at no monthly and setup fee. Using Stripe, you can sell tickets internationally in over 130 currencies. Check for supported currencies here

    Just sign up online and you will be able to charge credit cards in minutes.

    If you use Stripe as your payment processor, your buyers get a lot more options for their payment, including:

    • One-click payments or Wallet payments like Google Pay, Apple Pay, Amazon Pay, CashApp pay, ... These method usually have lower fraud rate as well and are easier to pay with.
    • Payment methods that offer financing to the buyer while paying you right away, such as AfterPay, Affirm, Klarna, ...
    • Country-specific payment methods and cards that are common in the buyers' country or for the purchase currency
    • Recurring payments for monthly donations or auto-renewing subscriptions

    Some of these methods might be automatically active on your Stripe account and will be offered to the buyers right away.

    Login to your Stripe dashboard and go to Settings > Payments > Payment methods to review and select the payment methods you would like to offer.

    Note: These payment methods are only available to the buyers and not administrators or sales agents. To check them, you need to log out and log in with a non-administrator email.

    Note: We only allow payment methods that are suitable for e-commerce and ticketing purpose. Meaning that they should get cleared at the moment of purchase to avoid fraud or denial of the payment after the tickets are issued / used, and they should support two-step authorization and capture to ensure the availability of tickets and funds at the moment of purchase. Most bank payments do not clear until a few days later and so are not acceptable for ticket purchase.

    Stripe's different payment methods

  • Square:

    Square is an easy-to-get payment processor that is available in the US, Canada, Australia, Japan, UK, Ireland, France and Spain. Each Square account can only work in 1 currency. They offer immediate, online approval at no monthly and setup fee.

    For USD accounts, Square can be connected with fast setup from the Payment Processor page. For other currencies, use the manual Square setup and enter the keys from your Square account.

  • PayPal:

    PayPal is an easy-to-get payment option that can be used by itself or together with one traditional card processor. Just sign up online and you will be able to accept PayPal, cards, and other supported local payment methods in many countries and currencies.

    Buyers can pay with a credit card or debit card without having a PayPal account, or they can pay using their PayPal account. PayPal also offers financing and paying with Venmo, Financing or local payment methods.

    Check here for supported countries and supported currencies

    Get more information and sign up for an account here

  • Authorize.net:

    Authorize.net is a payment gateway, compatible with many bank payment processors and merchant accounts in US, Canada, UK, Europe, and Australia. If you already have a merchant account that you want to keep, ask your merchant provider for an Authorize.net gateway account so you can use that merchant account with Ticketor. For US accounts, you can also get a payment processor compatible with Authorize.net and at low rate at: www.approvedmerchantsolutions.com

  • Braintree: Braintree offers service in a lot of countries around the world (US, Canada, Europe, Australia, ...) and in different currencies. Approval and set up may take a few days. They offer service at no monthly or setup fee.
  • CenPos (Bahamas & Caribbean) Users located in Bahamas & Caribbean, can use this payment processor with Authorize.net emulator
  • PayTabs Users located in UAE, Egypt, Oman, Jordan and KSA can use PayTabs as their payment processor.
  • PayU (India:) Users located in India can use PayU as their payment processor.

Please note that payment processors are not in any way related to Ticketor. The rates and information posted above, may have changed since this document was last updated. Always check with the provider site for latest updates.

How to Integrate with Your Site

Go to Control Panel > Account & Settings > Payment Processor. Click the processor you want to set up. If the panel is read-only, click Edit and confirm your current user's password before changing credentials. After you connect or enter the required fields, save the page and make a test purchase using a real card or PayPal checkout.

Stripe:

  1. On the Payment Processor page, click Stripe.
  2. Click the Stripe connect button. Stripe opens in a secure popup so you can sign up or sign in without losing your place in Ticketor.
  3. When the Stripe setup is completed, the popup closes and Ticketor refreshes so you can see the updated connection status.
  4. If Stripe asks for more business information, log in to your Stripe dashboard and complete the missing information before accepting live payments.
  5. A credit card logo will appear at the bottom of all your pages.

Square:

  1. On the Payment Processor page, click Square.
  2. If your Ticketor billing currency is USD, you can use Fast setup to connect Square in a secure popup.
  3. For any other currency, use the manual Square setup. Copy the Application ID, Access token, and Location ID from your Square account into Ticketor.
  4. Save and test the integration by making a purchase.
  5. A credit card logo will appear at the bottom of all your pages.


Braintree:

  1. On the Payment Processor page, click Braintree.
  2. For US accounts, use the Braintree sign-up option recommended on the page. For non-US accounts, use the international Braintree sign-up option.
  3. When your Braintree account is approved, copy the Public Key, Private Key, Merchant ID, and CSE Key from Braintree into Ticketor. All fields are case-sensitive, so copy and paste them accurately.
  4. Save and test the integration by making a purchase.
  5. A credit card logo will appear at the bottom of all your pages.


Authorize.net:

  1. When you are done with your Authorize.net account setup, follow their instruction to get the "API Login Id" and the "Transaction Key".
  2. Go to Control Panel > Account & Settings > Payment Processor and click Authorize.net.
  3. Fill out the "API Login Id" and the "Transaction Key" with values from your gateway account.
  4. If your payment processor accepts American Express and/or Discover, check the proper checkboxes.
  5. Hit save.
  6. A credit card logo will appear at the bottom of all your pages.
  7. Make sure to turn off the TEST MODE on your gateway account otherwise the purchases will go through on your site while the money is not collected!
  8. Test the integration by making a purchase